Privacy Policy

Scope of Private Policy : Collection , Processing, Storing, Method of Using, Disclosing and Security of Data of Clients, Employees, Suppliers etc.

Updated on : 8 th November 2022

Yukta Holidays And Events Private Limited the Tour Company (we/us) is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us and the purpose for our collection of it. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Data protection

Yukta Holidays And Events Private Limited, the Tour Company is the data controller of your personal information.

This policy explains how we may collect and process personal data about:

clients and prospective clients;
suppliers;
visitors to our website and subscribers to our online services;
job and work experience applicants and current employees; and
any other individual whose personal data we may hold.

Depending on our relationship with you this policy may be supplemented with additional information, policies or guidelines relating to our use of your personal data, for example in our application forms, Terms and Conditions, and employment documentation.

What personal information do we collect and why do we collect it?

We may collect and process personal information about you including information:

that you provide by filling in forms on our website, posting material, requesting further services or reporting a problem with our website;
that you provide when you use our professional services as a client;
received in correspondence that you send to us;
provided to us as part of a job or student placement application you make;
received during certain calls to and from us (see under ‘Call Recording’ below); and
concerning your visits to our website (including but not limited to traffic data) and the resources that you access.

We may also collect information about you in other ways, for example:

v if you are a customer of one of our clients, and we are undertaking our services on our client’s behalf;

v if you have any other dealings with one or more of our clients which are related to our services which we are providing to our client or on our client’s behalf;

v indirectly, through one of our people, a client or a third party;

v if you are a supplier of ours, from that supplier relationship; and

v from publicly available sources, for example the electoral roll or Companies House.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Ø Identity Data includes your name, username or similar identifier, marital status, title, date of birth and gender.

Ø Contact Data includes addresses, email address and telephone numbers.

Ø Financial Data includes bank account and payment card details.

Ø Transaction Data includes details about our services that you have used with us.

Ø Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

Ø Profile Data includes your username and password, orders made by you, your interests, and preferences.

Usage Data includes information about how you use our website and how you use our services.

- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

- Special Categories of Personal Data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

How we use your personal data

We will use your personal data in the following circumstances:

ü Where we need to perform the contract we are about to enter into or have entered into with you.

ü Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

ü Where we need to comply with a legal or regulatory obligation.

The way we process your personal data we collect as set out above varies depending on our relationship with you. In each case the purposes for which we request the information will be clear from the context in which it is acquired. These include:

providing our services to you or an entity for which you work;
verifying your identity;
keeping a record of the services you have subscribed to and deliver services you may have requested;
administration, billing and record-keeping purposes;
communicating with you by telephone, email, fax or post;
meeting our legal, regulatory and contractual obligations arising from our relationship with you;
providing and improving customer service and support;
administering our website, enhancing operational capabilities and for internal operations;
verifying or enforcing compliance with this policy and applicable laws; and
to inform you of developments that may affect you or to inform you of products, services or events.

Disclosure of your personal data

We will only disclose your personal information to another person or organisation where we:
need to share the information to provide a product or service you have requested;
need to send the information to persons or organisations who engage our services on their behalf, including where you are that third party’s customer;
need to send the information to persons or organisations that work on our behalf to provide a product or service to you. Where such a person or organisation does work on our behalf we will ensure that they are contractually required to take appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing and against accidental loss or destruction of, or damage to, personal information and only use the information in order to provide a product or service on our behalf; and are required to disclose the information in order to comply with the law or the requirements of a regulatory authority.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Our legal basis for using your personal data

Our use of your personal data as outlined above is subject to different legal bases for processing, including where necessary for:

the purposes of the performance of any contract we enter into with you or to take steps at your request prior to entering into a contract with you;
our legitimate interests, for example in providing our services to an entity you work for, managing and monitoring our website operation, preventing fraud and for our business compliance purposes; and
compliance with our legal and regulatory responsibilities.
If you do not agree to provide your personal data to us we may not be able to provide you with our services or process your application for employment. Where our use of your data is not necessary for one of the purposes outlined above we may use it in a particular way with your consent. Where we ask for your consent you are free to refuse our use of your personal data for those purposes and you may withdraw your consent at any time by contacting us using the details set out below. This shall not affect the lawfulness of any processing that was based on your consent before you withdrew it.

Call recording

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

Retention of your personal data

We will retain your personal information for a minimum of six years and so long as is reasonably necessary for the purpose for which it was obtained and in accordance with our legal obligations and follow our data destruction policy and processes thereafter. Your personal data may be retained by use for more than six years for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to collect aggregate information for us to use. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

What are cookies and why do we use them?

Cookies are small text files that are created and stored on your browser or the hard drive of your computer by websites that you visit to enable the website to operate properly to ‘remember’ who you are and to monitor website traffic. Cookies are generally only visible to the website that serves them and not to other websites.

Cookies are used on our website to ‘remember’ information so that it can be passed from page to page and to collect website statistics. This statistical data collected may be used to help improve our website and the services that we offer to you. Some of our cookies will also recognise you as a previous visitor the next time you visit our website to improve your experience.

How to manage cookies

Most internet browsers accept cookies automatically however, you can accept, delete or disable cookies if you wish; the process for which can usually be found in your internet browser’s ‘Help’ menu.

For more information about cookies and instructions on how to adjust your browsers settings to accept, delete or reject cookies, see the IAB website here: http://www.youronlinechoices.com/uk/

If you disable cookies then, whilst you may be able to browse all of our website, some of the cookies we use may be essential for the website to operate and some features may, therefore, not be available to you. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies as soon as you visit our website.

Our use of cookies

We use cookies on this website. None of them stores any information that identifies you personally, such as a name or postal address.

If you register with us or if you continue to use our website, you agree to our use of cookies.

Security

Yukta Holidays And Events Private Limited, the Tour Company takes great care to ensure the security of our website and your personal information. Only authorised personnel and contractors have access to your information. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We will keep your information secure by taking appropriate technical and organisational measures against unauthorised or unlawful processing, accidental loss, destruction and damage.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information we cannot guarantee the security of your personal information transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Social Media

If you make use of any Yukta Holidays And Events Private Limited social media features, either on our website, an App or otherwise through a social media provider, we may access information about you via that social media provider in accordance with their policies. When using a social media feature and if you have chosen to include it in your social media account, we may access information such as your name, profile picture, gender, birthday, email address, town or district and any other information you have chosen to make available. Depending on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your respective locations (“Location Data”) to provide you with relevant content. Please note that your Location Data may also be shared with your friends on a social media provider in accordance with your privacy settings for that social media provider. We may also access information from social media providers about your use of an App that we run on their website.

Photographs, Video & Testimonials

Any image or video taken by any person during your holiday that contains your image or likeness may be used by Yukta Holidays And Events Private Limitedfor promotional and marketing purposes without charge in all media including but not limited to booklets, advertising campaigns, website and social media channels. Feedback supplied to Yukta Holidays And Events Private Limitedmay also be used in print and online for marketing and advertising purposes. This includes but not limited to, third party review sites and questionnaires supplied to us post-tour. Additionally any photographs, video and text sent to Yukta Holidays And Events Private Limitedmust be the client’s own and by sending it, the client agrees that Yukta Holidays And Events Private Limitedcan use it for advertising and marketing purposes.

Links to Other Sites

Our website contains links to several third party websites. Yukta Holidays And Events Private Limited cannot take any responsibility for the contents of these external websites nor their respective privacy policies. You should always review the privacy statements on the new websites that you visit. This policy only extends to our website www.yuktaholidays.com, which is owned and operated by Yukta Holidays And Events Private Limited, the Tour Company.

Legal Disclaimer

Yukta Holidays And Events Private Limited reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfil your requests, or to cooperate in any legal investigation.

In some limited circumstances we may be legally required to share certain personal data, which might include yours, if we are involved with legal proceedings or complying with legal obligations (e.g. a court order, the instructions of a government authority).

Changes to this Policy

We may change this policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent notice on our website.

If you have any questions or would like to know more about our privacy policy, please email us.

This website, www.enjoymentparks.in (our website) is managed and maintained by Yukta Holidays And Events Private Limited, the Tour Company, registered in INDIA.